US Social Security Administration in 3512 East Lincolnway

Customer Reviews about US Social Security Administration:

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  I went there and got a VERY rude lady. I was trying to replace my children's s.s. cards....i didn't have the right documents. ..ok i understand this but when i was asking questions about what all i did need and so on she looked at me like i was crazy! She gave me weird looks! She really gave me a dirty look! And never answered me...just gave me a piece of paper saying here! The officer NEVER greeted me...never said hello or goodbye! I miss clinton iowas s.s. office! They were kind and nice when ever i went there and always answered my questions!
  By Ruthie Mcginnis, May 19, 2017
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  I went to the office this morning 8/7 ....the Security Guard who greeted me was very nice and the young man who then assisted me was very nice...(I'm currently receiving benefits from my deceased husband records and want to apply for my own) he told me they were just a small branch office and without an appointment they couldn't see me today. I didn't think in my situation I could apply online....but he told me that I could. I then drove back home (an hour) and applied online...however, when I submitted the form it said that I needed to take my marriage license to any social security office. So I got my marriage license and drove back down. I told the lady who helped me the situation. She asked me where I lived and when I told her Stillman Valley she said I was not in her area and should have taken the license to the Rockford office as they only service Lee, Whiteside and Stephenson counties (I think those are what she mentioned). She said I should take it to the Rockford office because they would just have to mail it to Rockford. I had looked up the SS office for Ogle County and it directed me to the Sterling office) I then asked her if she was able to enter the information since I had already spent 3 hours driving. She then made a copy of my marriage license and went back and checked with the retirement specialist. She brought my license back and indicated that the retirement specialist had entered the information into the system. She said that it's a good thing I brought it in the same day because otherwise it would've been in the Chicago office and there's nothing they can do about it. She said it would take at least 30 days to hear anything. Before I left I showed her on my phone that I was directed to the Sterling office when I looked up Ogle County...she said that there was nothing she can do about it that I needed to take it up with my representative as she was only a peon-employee. I didn't feel that statement or her attitude was necessary....especially since the application clearly stated that I could take the license to ANY social security office.
  By linda robin, March 30, 2017
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  Horrible rude hateful ugly women that would not let you talk and yelled at me when I didn't have what she needed to get my daughter's new card got aggravated slamming her hands on her desk I will not go back there. She needs sensitivity training or fired.
  By Jennifer S, December 26, 2016

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